Sunday, July 25, 2010

026. User's Fee or Non-User's??

STOP PRESS (08/AUG/2010):
The results of this contest are published.  Eventhough this post is ranked 5th (by voting),  it was mentioned by the review jury and commented as "stroked the right points and were perfect with their views"
------------------------------------------------------------------


Preface :
Participating Entry for WeBlog - Sleepy Sunday! - Contest 1



Contest Conditions (quote from WeBlog website):
Select ANY ONE topic for which you want to submit an entry:
1. Life/Love/Relationship/Personal.
2. Sarcastic/Humor/Weird.
3. Social cause/Movie or Book Review.



•Publish your post ONLY ON Sunday 25th July 2010 by 11:59 midnight on your blog and leave a comment here with your blog post’s link and the category you posted on. Since we have majority bloggers coming from India, Indian Standard Time is to be considered.



PS: You have to write a fresh post on Sunday 25th July, old post will NOT be considered as entries.


This Blogpost Information :
Title : User's Fee or Non-User's??
Category : 3 - Social Cause
Date of Posting : Sunday, 25th July, 2010


USER'S FEE OR NON-USER'S ??


Breaking News …. “Trivandrum airport to charge user-fee on foreign fliers”

Flash News …. “Trivandrum airport to collect users fee on international passengers”

Welfare move & Associations react ... “NRI body slams move to charge User Fee at Trivandrum airport”

The truth as on date …. “The Airports Economic Regulatory Authority (AERA) has permitted an ad-hoc user development fee (UDF) of Indian Rupees 755 + Taxes (approx. Rs. 830) on every international passenger flying out of the Trivandrum International Airport for a period of 10 years”


* * * * * * * * * * * * * * * * *

When I write this : I understand there are a few Airports in India collecting User’s Fee from the outbound passengers, but I am not sure, whether this User’s Fee in subject would be implemented at Trivandrum International Airport, considering the protests and appeals that are being made against the same.


Personally, I hope that Government of India, the Airports Economic Regulatory Authority (AERA) and the Airports Authority of India (AAI) in particular, would accord adequate importance to the pleas put forward by relevant authorities and forego the establishment of User’s Fee, that would bring smiles to people working and living miles away from our motherland.


I post this from a Gulf perspective, due to my status as a Gulf expatriate for some years.  Majority of the international passengers departing from the three International Airports in Kerala (Trivandrum/Cochin/Calicut) are Gulf bound, barring a few flying to Singapore/Malaysia and US/UK/Canada etc. transiting through other Indian airports. From statistics, a big chunk of the Gulf bound passengers belong to the lower-employment-class and for them this amount of Rs. 830 is a burden and perhaps, an unplanned one, though it is a one off payment.

(Note : I am a true Indian, but I talk of Kerala here in this blog, because the subject matter is related to establishment of User's Fee in Trivandrum International Airport.)

Being in Bahrain, I was fortunate enough to witness the happiness that was writ large on the face of passengers, especially the lower/middle class category within the expatriate community living in Bahrain, when the Airport Tax of Bahraini Dinars 3.000 (Three) was lifted some years back. As a matter of fact, under any Foreign Currency Exchange calculations or circumstances, this BD 3.000 had not exceeded Rs. 400 (Indian Rupees Four Hundred Only) – while we are now discussing about a money value twice this amount!!


Some questions : A word of caution, as a disclaimer! These questions that are being pondered herein are purely mine and hence, very personal.


1. Quoting Airports Authority of India website, if one of the functions of AAI is to construct, modify and manage passenger terminals, then why should they squeeze money from the passengers ?

2. Why this is User’s Fee saga applicable only to International passengers?

3. Will there be any privileged or additional services available at the User’s-Fee-Paid airports for International passengers? One probable response I could get may be, “this new terminal is only meant for international passengers!”. Just a guess, am not so sure, though.

4. Are domestic passengers so incapable to pay the User’s Fee, if they are using the services? In case the domestic passengers are also included, then we might be able to have the duration reduced from 10 years to five or six years.

* * * * * * * * * * * * * * * * *


What we might see soon - back to the future : Chandran was getting prepared to proceed on his vacation to Kerala (in India) after an extraordinary gap of four years. Being one among the less-fortuned so-called-labour-class-community and due to lack of sufficient financial backup or security, he was not providential enough to avail his annual leave two years before, which was a right to him as a part of his employment contract. He had been suppressing his desire of seeing his old aged parents, loving wife and two little children for a long time.


Thanks to his supervisor’s out-of-turn help (which is a rare commodity in the Gulf), Chandran could get his annual leave sanctioned without much of a fuss. Along with return air tickets, he was also given some salary advance, just enough to clear off his erstwhile debts. Chandran, after doing some shopping – a bare minimum due to his fund constraints, was so very excited to see his family, like any other ‘forced-bachelor-expatriate’ living in the Gulf.
* * * * * * * * * * * * * * * * *

Two months of vacation went past him in the blink of an eye. But, he enjoyed quality time with his family, especially, the two little kids. Like any expatriate leaving his family back home, parting was painful to Chandran too.


Having spent an exorbitant or exploited amount for the taxi to reach the Airport, an amount of Rs. 830 was much over his budget and hence caught him off guard when he was asked to pay the User’s Fee before checking in his baggage! He searched all his available pockets, but could not consolidate the requisite amount. He remembered giving the last couple of Indian Rupee notes that he had, to his son for having a cake for his next birthday! Neither the only available torn out Rupee notes nor his sparse Bahraini Dinar currency could help him to pass the User’s Fee gate.


Helpless and embarrassed, he stood there for a while in search of a familiar face. None of his prospect co-passengers, including some suit-clad gentlemen who were also bound to travel with him in the same flight on a domestic hop were of any help. Those domestic passengers were saved from the plight of paying User’s fee, just because they were on a domestic sector. His pleas to the Airport Staff were categorically rejected! A few co-passengers were willing to help him, but they refrained from it when they realised their uncertainty in return of this amount.  Because, Chandran neither had any Credit Card nor any Business Card.  He literally begged for  help with many, after he was warned of the closing of the check-in counter for his flight, which was to Bahrain via Mumbai.

Subsequently, Chandran lost all his hopes of travelling back to Bahrain as he could not surpass the ‘strong’ User’s Fee Gate.  Also, he feared of losing his job if not reported back to duty on time. Thankfully, like a savior, a good Samaritan turned up to help him, unconditionally. In no time, the payment was made and his baggage were checked in too. He was also destined to go through a quibbling exercise from the airport staff for making them rush at the last minute as the flight was getting ready to depart!

For Chandran, logically, the User’s Fee was a sheer waste as he did not get any opportunity to ‘use’ any part of the airport at all!!

Post security checks, he got into the aircraft through the door at the front. While passing the business class segment, in search of his economy seat somewhere at the rear of the aircraft, Chandran saw the suit-clad gentlemen who were capable of helping him (and were not asked to pay any User’s Fee) keying in on their laptops! Ironically, these people might be “using” the airport twice or thrice a month, without paying any User’s Fee, just because they are domestic passengers!!

Going past these business class, towards the economy class through the aisle, he could see his “fellow expatriate-citizens” including Thomas, Kunjalikutty, Basheer, Rahim, Nair, Subhash, George etc. with the stamped receipt of Users’ Fee – a fee they were asked to pay for not using the airport even at least once in two years !!



Post script : When would my above questions be answered; and, by whom? There are many Chandrans living in the Gulf with stringent living conditions. They save money for their family by drinking raw water and having food only once a day. And, under the extreme climatic conditions, many are not even fortunate to work under the shade, let alone Air Conditioners – as they come for working in construction sites. On every first Friday of the month, these Chandrans queue up before the money transfer companies to send their earnings back home and hence, I feel that these Chandrans are invariably a part of the Indian Foreign Exchange / Exchequer. Unfortunately, they are looked down by our own authorities without giving due preference or respect.

I Pledge :  India is my country and all Indians are my brothers and sisters.  I love my country and I am proud of its rich and varied heritage.  I shall always strive to be worthy of it.  I shall give respect to my parents, teachers and all elders and treat everyone with courtesy.  To my country and my people, I pledge my devotion.  In their well being and prosperity alone, lies my happiness.

Jai Hind!
Renjith P Sarada

(C) Renjith P Sarada 2010.  All Rights Reserved.

Friday, July 23, 2010

025. TAMANNAYEIN : A travelogue - Taman Negara (Malaysia)

Dear Readers & Well wishers,

This is my 25th blog post.  I thank all my readers who have been reading my blogs, commenting on them thereby motivating me and my humble writing.   Its still amazing to realize that I could post 25 blogs,  starting October 2009!!  THANKS A MILLION !

Kindly continue your valuable support.

Best Regards,
Renjith P Sarada

* * * * * * * * * * * * * * * * * * * * * * * * * * * *


After umpteen attempts, I could get my friend on phone - who is a Travel Consultant by profession.   He was extremely busy in his work due to the holiday season.   Flights are fully booked, many holiday destinations are booked and many hotels are booked !!


Tamannayein
Wishes (Tamannayein) are  immortal
Like my Taman Negara memories …


Honestly, I have not been on a holiday for long.   Perhaps, the feel of guilt in myself during our conversation took me to December 2002 - my holiday with some friends to Taman Negara during my Malaysia tenureTaman Negara (meaning National Park), formerly known as King George V National Park is located in the State of Pahang in Malaysia.  According to historians Taman Negara is more than 130 million years of age – older than Congo or the Amazon !!  This is said to be the oldest rain forest in the world and  is preserved to stay the way nature intended to be for exploration.

Our band was an amalgamation of cultures from various parts of Indian subcontinent.  My good friends (my colleagues/room mates etc. in Malaysia)  gave me an apt company.    

  • Desikan with a strong inclination for hats with strong sense of timing, emerged as our leader. 

  • Brijesh Patil, who exhibited enthusiasm on botanical stuff and ecology was instrumental in ensuring our boarding and transportation activities.  

  • Gowrishankar was the center of attraction and as ever, he was the connoisseur in the matter of serving of drinks to keep the company cool.   

  • Ravi remained a silent spectator, but we all were able to witness his photographic skills.

  • Sushil and Bindiya – the young, wonderful, photogenic and newly wed couple had their own way of making people comfortable, but at the same time, enjoyed their own personal romatic moments.

  • Shiva, the chubby, sweet and enthusiastic friend - you guessed it right, maintains his well built body which is looked by others with envy!

  • Vinayak, another friend of mine, came down all the way from Singapore to join us.

  • Shameek also contributed his part in keeping us good company with his collection of some Indian jokes.

  • Myself -  could share light moments with the team - finishing the jokes in a lackluster way (sometimes with a bad landing!!) 
When I draft this blog post, I remember all of the above friends - now located at different places across the globe.  May this blog post, help us to re-unite!


On Friday, the 6th of December morning, we assembled at the door steps of Hotel Malaya @ China Town in Kuala Lumpur to kick start the voyage to Taman Negara.  Being true Indians, we started our “look out” for breakfast, just when our bus was about to start!  Not to mention, our take off got delayed, but managed to get hot parattas and chicken curry “bangoosed” (Malaysian word,  meaning, parceled)  for passing our time during our journey! The bus, happened to be a typical yellow coloured “Bas Sekolah” (Malaysian word, meaning, School Bus) as most of the schools were closed for Hari Raya (Eid) and annual holidays in Malaysia.  The bus were loaded with “phirangis” (Hindi word, meaning, foreigners) belonging to the West and China/Japan/India in the East!   The intensity of Indians was observable from the head count as well as the decibel level on board the six-wheeler.  As a pastime, we had a round of “dumbcharads” , which later became intolerable to the driver and subsequently made us switch over the pastime to sleeping !


After a journey of nearly 4 hours, we had a sojourn at Jerantut (Gateway to the National Park).  There, in Hotel Emas, we had lunch and also a classic, class-room style briefing on Taman Negara and the optional activities for the next two days.  During the briefing, the tour co-ordinator (NKS – the expansion of which is still being investigated!) set our expectations very high by boasting about the density of the forest. (Later, we realized that we were fortunate enough to see some domestic cats in the wild forest!!!). We were dropped at the Ferry point at Kuala Tembeling Jetty, which was a 20 minute drive from Hotel Emas.  The 3-hour long ferry journey to Taman Negara was admirable – a 25 seater high speed wooden boat with mere cushions to sit on!  The ferry passage made us revisit Hindi tunes by virtue of Anthakshari, which was participated by us, barring a few.





Our accommodation was at Ekoton Chalet, another typical chalet made of wood and ply wood, in Malaysian architecture.  Ekoton comprises fan/air condition hostels in the local village of Taman Negara. We revitalized after having a cup of Teh Tarik (Malaysian word, meaning, tea drink) and got ready for our much awaited Night Safari.  Unfortunately, the night safari in a 4 wheel drive was a real disaster (I am not getting the apt word to express the quantum of the feeling!) in terms of expectations and results , but we enjoyed being befooled.  The guide showed us ‘child-leopard’, but it took the sun to come out next day, for us to understand that the ‘leopard’ was just another animal from the cat family!!

As soon as we returned from the Night Safari with dejected moods, we got indulged into the favourite activity (of whatever expeditions) – drinking.  The session of drinking – no matter it be Pepsi or Gin or Rum or Whisky or Brandy or Beer or  mineral water, seemed to be the real morale boosters. After sometime of enjoyment, we closed the chapter of our  Day One activities.

Day Two started with a sumptuous breakfast at the LBK floating restaurant. LBK happened to be the center point for us for everything at Taman Negara – to start the day or to start trekking or to start boating etc. etc. After breakfast, we started jungle trekking from Canopy Walk. The 45 metres high, 510 metres long walkway is the longest canopy walk in the world. The forest canopy allows you to view the rich and diverse flora and fauna at the very summit of the forest. (Honestly, I had my blood pressure shot up because of tension during the walk!!) This was one of the most physically challenging activities which I had undertaken in my life.



The trekking was equally interesting, and at the same time, tiring. The network of the trekking trails were clearly marked, so it was easy and safe to trek in the jungle and surround oneself in the virgin jungle. Our guide, Mr. Naziruddin was a  much experienced guy in his trade. We ‘marched’ till the hill top and reached the apex after nearly one hours and more. We reached chalet at 2 pm to have another enjoyable lunch. The lunch was very well enjoyed, because of the trekking effect.


After lunch we set off for Cave exploration.  For reaching Gua Telinga - “The Ear Cave” (Telinga Cave has a rock formation like a human ear), we had to trek almost 1 kilometre. Cave exploration was real adventure.....the cave exploration made us to crawl, slide in swamplands and the place was stinking. The inside of the cave was pitch dark and we had only 3 torches.  We saw bats and saw them hanging just 2 foot away from us..... Bindiya and myself  did not join because of slippery and fear respectively !!!!

Rain started in the forest when we were trekking back to the boat point from the caves. We saw some branches of forest trees falling off in the wind and showers.  It was  scary!!

Next interesting event was to meet "Orang Asli".   In Malay language, Orang means Man and Orang Asli are the original inhabitants of the jungle.

The Orang Asli of Taman Negara call themselves as Batek – the people of rain forest.  Some still lead a semi-nomadic life.  Their settlements are along some of the forest trails or by the river. The Batek are gentle race of people, short in stature, dark skinned and with tight curly hair. The chieftain of the group whom we met, showed us the method by which they kill animals using their weapon which is operated by blowing.



We were lucky enough to see the making of those weapons too. We will be surprised to know their ‘technology’ using very simple unbelievable things! Ironically, we saw them smoking Marlboro cigarettes !! (may be gifted by some other visitors..??)

Some of us were interested in another activity, called rapid shooting.  Rapid Shooting is a boat ride wherein - we would be taken in a boat through rapid currents in the river.  Those who are adventurous can return through the down stream in rubber tubings.  For that, we need to sit on the rubber tube and would be automatically pushed towards the lower level of mountain side due to the flow of the river.   That marked the end of our slated activities at Taman Negara.  (Once again, I remained a silent spectator !!)



By evening, our team, gathered near our chalet after dinner for Camp Fire.   Naziruddin, our guide,  helped us in getting firewoods for making the dream of Camp fire a reality.  Desikan was the main person behind the camp fire episode.  Energy spurred out from the friends throughout the camp fire. There were elements of holiday mood – all of us participated and showed their indigineous skill sets.  The day was, of course, tiring and once we hit back to the sack,  we all had a session of glorious snoring.

Day Three was a retreat.

After breakfast, we came once again to LBK floating restaurant, which is also the Ferry Point at Taman Negara.  

Said bye to the forest, said bye to the loving people there and said bye to the host and hostesses at LBK.  Started our cruise back to Jerantut.   Because of down stream, we reached Kuala Tembeling in just two hours time.  After Indian lunch at Jerantut,  we got into the same Bas Sekolah to come back to Kuala Lumpur and to resume our routine operations the next day……

 
(C) Renjith P Sarada 2010.  All rights reserved.
 
For more information, please google "Taman Negara" and make a trip.

My special thanks to my friend, Shameek Ghosh who helped me in compiling this travelogue!

Sunday, July 4, 2010

024. A Refrigerating experience!

Kingdom of Bahrain
03-July-2010

It was a family decision (of course, after much deliberations) to go for an Indian product, when it came to a refrigerator purchase. But, much before converging in to a decision,  I had some other brand in my mind to go with.  The patriotic pressure from the other members of my family, viz. my wife and son were so strong that I was forced to change my obstinate thoughts, and ultimately had to give up,  and subsequently give in!  I wonder, how one becomes more patriotic as soon as the person exits the motherland!!

During that interim period (I mean, the time just before I was stamped as a proud "refrigerator owner in Bahrain"),  I remember,  the following were my cliche questions whenever I visited a friend or colleague, or while speaking with them over telephone :-

"Hello"
"How are you?"
"Is it a right time to talk?"
"No, nothing.. just called like that"
"How is your family?"
"In which class is your son(or, daughter)"
"Which school?  How is the school?  I want to check up for my son's admission too"
"But... actually, now I called you for something else...."

The last line of my conversation above,  generally gave an impression to the  party at the "receiving end" that I was calling him specifically for some financial help or something more embarassing for both of us!!!  So, I always had to clear off the bad air immediately -  before he disconnected my call citing some weird reasons!

"No, just wanted to know - what fridge are you using?"
"From where did you buy that?"
"Which is the model?"
"OK. Will check up.  In Manama?  Thanks!"

* * * * * * * * * * * * * * * * * *


It was in August 2003, for sure. On an organizational interest, let me camouflage the brand of the refrigerator as “XYZ”.

As "Operation Refrigerator", the trio, comprising my five year old son, my wife and 'yours truly'  devised a routine of having an evening walk (after my office hours) through Manama downtown.

Within a couple of days, we became thorough with the lanes and bylanes in Manama Souk - not only the roads and inner roads, but also the shops and the agencies that sold household equipments.

Impressed by the display models (of refrigerators, I mean), we got into a shop on the fourth day of our “research”. The display models kept in those shops reminded me of those saree-clad dummies in any Indian textile shop.

Quite in sync, 2x2=4 eyes (of mine and my wife’s) caught hold of a white colored refrigerator, which matched our criteria, almost. The price slated was also reasonable. We noted that the same refrigerator was tagged at a higher price two days back when we visited the shop as a part of our “market survey”.

After a meticulous analysis, we selected the same refrigerator and the deal was closed by end of August.  After a tiring research and an economic survey, I slept that night peacefully, without knowing that I had added one more item to my "inventory of tensions".


* * * * * * * * * * * * * * * * * *


Fortunately or unfortunately, within two months, the General Manager of the Showroom, was destined to see a letter from me, as follows!    (Note aside to readers : BD stands for Bahraini Dinars)

Bahrain
October 6, 2003 ; 19:00 hrs


Dear General Manager,

I am writing this note with deep frustration and disappointment.

I purchased a XYZ 300L Refrigerator on cash down payment on 30.8.2003 for BD. 93 from your showroom in Manama.   Mr. Suresh handled the purchase and as promised, the same was delivered at my residence on 31.8.2003. But, on delivery, we noticed that the fridge looked different, when compared to a brand new one. (The showroom people insisted not to give the packing cartons as they were concerned about the wastage of space in my house for storing the cartons!!).  Moreover, we did not get the Warranty Card.  On checking up, I was told that the same was misplaced while delivery and would be delivered soon!

There were dust and minor scratch marks on the body and we were told that the same must have been occurred because of transportation. Not convinced by the reply, I informed Mr. Suresh about this observation and he maintained that the delivered refrigerator is a genuine one and there is nothing to worry about the same. Please bear in mind that we finalized on the purchase of XYZ, just to have an Indian product.

On 23.9.2003, the beeding (gasket) was found detached from the main door. (Photographs enclosed). According to my knowledge and XYZ International website, the gasket acts as a sealant when the refrigerator door is closed so that low temperature inside the refrigerator compartment is maintained. This resulted in spoiling of some food stuff. The case was reported to Mr. Suresh and also to Mr. Jacob immediately. Consequently, two technicians visited my house on 24.9.2003 and put the beeding (gasket) on to the groove and closed the case.

The same case reoccurred on 1.10.2003 and again, we reported the matter to Mr. Suresh who subsequently informed the Service Centre. As promised, Mr. Sajan, a technician came to my house the next day, viz. 2.10.2003 to rectify the case. He put forward two suggestions in order to close the case.

1. To take the refrigerator to the service center and get it repaired.
2. To replace the refrigerator.

Being a XYZ product and also is reportedly less than a month old, I was not willing to take up option No. 1 but, I insisted on option No. 2.

Sajan and myself spoke to Mr. Suresh from my residence over telephone (at my expense), about the replacement option and I was told that no 300L refrigerator is in stock currently and would be able to provide a 335L one, with an additional payment of BD 9.000 as the sale price of the same is BD 102. I went to your Showroom the same evening, to pay the differential. On request, I returned the old receipt in original and got a new one, with a different Control Sl. No. dated 2.10.2003 for BD. 102.000 (copy enclosed). Mr. Suresh promised that the refrigerator would be delivered latest by Sunday, 5.10.2003.

I have been persistently monitoring the delivery schedule and we were told by Jacob (quite arrogantly though) that the same would be delivered today, 6.10.2003 before noon. As I mentioned above, since the gasket is not properly aligned, there is a leakage of air from inside the refrigerator, spoiling the food stuff kept inside. I spoke to Mr. Jacob over telephone a number of times and his last statement at 16:49 hrs was that the same will be delivered today. He could not give me a tentative time as according to him, his technicians are not reachable on site. Till now, (19:00 hrs), the refrigerator has not been delivered.

In view of the above, I would like you to refund me the paid amount and take back the refrigerator with immediate effect.

This may please be accorded top priority. An urgent reply or action from you is anticipated.

Best Regards,
Renjith

* * * * * * * * * * * * * * * * * *

As a follow up from an angry customer, I dug out the number of the General Manager from my reliable sources and made a "greeting" call to him, the next day morning.

Thankfully, due to the General Manager’s intervention, there was an internal inquiry on the incident. It was found that the refrigerator piece which the showroom people had delivered to me was just a display unit. I found out that the reason for different prices on different days and also non-availability of proper packaging or carton was also due to that!   This sale was not approved by the Management (or that’s what I was told!!)

After a day, Jacob called me with a notable, 360-degree different salutation as “Sir”, and he conveyed to me, their Management decision, to refund me the paid amount and take out the white elephant from my house.

The 'white elephant' was forcefully taken out, clearing space for another refrigerator of my choice (reserving my patriotic thoughts for more valid reasons).

To end the note – We lived happily thereafter!”

* * * * * * * * * * * * * * * * * *


NB : This note, I presume would be beneficial to those who wish to buy household appliances while setting up a family!!!

(C) Renjith P Sarada, 2010.  All Rights Reserved.